RETURNS AND WARRANTY
Sometimes, for some reason, one or more items may need to be returned—it happens. We at SalonQuip can help you through this process. Should you need to arrange a return, please follow these simple procedures. Please seek approval before returning any items because we cannot accept goods that have not been pre-approved for return. Goods shipped but not received by SalonQuip cannot be exchanged, credited or replaced so be sure to use a trackable courier or postal service for the return once a return has been approved.
IF YOU ORDERED THE WRONG THING . . .
Please choose carefully. For hygiene reasons SalonQuip cannot accept returns of nail polishes, dipping powders, gel polishes, base coats, top coats or treatments, lash tints, lash extensions or lash glues, makeup brushes or cosmetic items.
If you have accidentally ordered the wrong item and wish to arrange a return, contact SalonQuip within 7 days of receiving your order to have the return approved–have your original invoice details at hand when you contact us. Once your item has been approved for return, we will be happy to provide an exchange or credit toward your next purchase less the original and return cost of shipping. Standard re-shipping costs will apply for the exchange. Returned goods must be received by SalonQuip within 14 days of your receiving our Return Authority. Returned goods must be in their original condition with unopened, undamaged packaging and be in a resalable condition so please protect them for return by using an appropriate amount of bubble wrap, shredded paper or similar material. Returned goods received by SalonQuip after 14 days may be subject to a 20% re-stocking fee. Goods that are received back by SalonQuip that are not in their original condition will be returned to you once you have paid the return cost of shipping.
Please make sure that you include a copy of your original invoice and Return Authority inside the parcel when returning goods to SalonQuip.
WE SENT THE WRONG THING . . .
If you have received an item incorrectly, an item you did not order, please contact SalonQuip within 48 hours of receiving your order. Please provide your original invoice details. If SalonQuip approve the return due to an error caused by us, we will arrange for the item to be picked up and returned, and once received we will despatch the correct item immediately.
Returned goods must be received by SalonQuip in their original condition, and be in a resalable condition. Goods that are received back to SalonQuip that are not in their original condition, opened or damaged will be returned to you once you have paid the return cost of shipping.
Please ensure that you include a copy of your original invoice and Return Authority inside the parcel when returning goods to SalonQuip. If we are unable to determine who has sent us returned goods it’s difficult for us to do anything about it.
GOODS ARE DAMAGED . . . WHAT TO DO
We pack your items carefully so it doesn’t happen often, but it does occur from time to time as result of courier or post mishandling. Please inspect your goods upon delivery or within 48 hours of delivery. If you have been unlucky and receive damaged goods, contact SalonQuip by email within 48 hours of delivery with details of your invoice and a photo of the damaged item. We will email you a Return Approval for items that need to be returned. Once approved, we will process your claim as quickly as possible.
Please ensure that you include a copy of your original invoice and Return Authority inside the parcel of returned goods.
WARRANTY CLAIMS . . . WHAT TO DO
Manufacturer’s warranty conditions can vary between each manufacturer. Please contact SalonQuip if you have discovered that an item under warranty is faulty. SalonQuip will work with you to quickly resolve any warranty matter. Please email your original purchase invoice and if relevant a picture of the faulty item. Generally, manufacturers require a faulty item to be returned at the purchaser’s cost to the manufacturer or to the place of purchase so that it can be assessed. We will email you a Return Authority. We will keep you informed as to the outcome of the assessment.
Please ensure that you include a copy of your original invoice and Return Authority inside the parcel when returning goods to SalonQuip. We also recommend that you use a trackable service because goods shipped but not received by SalonQuip cannot be assessed, replaced or repaired.
If the product is deemed to be a faulty product we will arrange for replacement or repair as quickly as is possible. Should the item be deemed to not be a warranty claim, we will contact you to discuss possibilities for repair. All items deemed to not be a warranty claim can only be returned to you once the shipping cost has been paid in advance.
SalonQuip will work with you to achieve the best possible outcome.
For more info or to speak with our friendly staff, please call us on (03) 9767 2777